Housekeeping supervisors ensure cleaning services are carried out professionally following standard procedures.

Housekeeping Supervisor Job Description, Duties, and Responsibilities

What Does a Housekeeping Supervisor Do?

A housekeeping supervisor is responsible for overseeing and directing/organizing the work or activities of cleaning services for an organization.

His/her job description entails making sure that cleaning services are carried out in a professional manner and efficiently too. He/she also investigate complaints by clients regarding housekeeping issues/matters.

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Housekeeping Supervisor Pay

Housekeeping supervisors usually take up jobs in industries and organizations like hospitals, travel accommodations and organizations that offer cleaning services to other firms and organizations.

Their roles also basically entail preparing/organizing the work schedule of housekeepers (employees). They make sure that the appropriate number of staff required to carry out duties are available at all times.

The housekeeping supervisor in some cases may be required to interview fresh (housekeeping) applicants and also train those that are already employed within the workforce.

In some cases where the firm or organization where the housekeeper works has a maintenance department or unit, it is the housekeeping supervisor that informs the maintenance units of repairs that are needed and where such repairs are required in the organization.

The housekeeping supervisor work description usually also involves carrying out inventory and supply checks on a routine basis.

It is also his/her responsibility to make sure that guests (in the case of a hotel) receive/get all the housekeeping services that they paid for.

He/she carries out necessary actions with regards to complaints from customers/clients about housekeeping faults or issues, like inadequate supply of toiletries and malfunctioning of certain amenities within the building (mostly seen in the case of travel accommodation and hospitality centers).

The housekeeping supervisor can also make (service) recommendations to the management of the organization where he/she operates. These recommendations are usually based on better ways via which housekeeping services can be improved within the organization.

Housekeeping Supervisor Job Description Example/Sample/Template

Housekeeping Supervisor Training Program

Housekeeping supervisors normally carry out varying functions and duties in ensuring that housekeepers, who work under their supervision carry out their tasks to the letter (based on already set out standards). They perform these functions according to the demand(s) of their employers (the organizations that they work for).

Here is a typical job description for the housekeeping supervisor position, highlighting the major tasks, duties, and responsibilities of individuals who work in that role in most organizations and/or industries:

• Establish work standards and procedures for housekeeping staff and ensure they adhere to it
• Screens/interview housekeeping job applicants, hire new employees, and recommend promotion and/or transfer of employees if and when the need arises
• Take stock of available inventory so as to ensure a steady supply of work materials
• Assign duties to workers and inspect already completed tasks so as to ensure compliance with already stated housekeeping standards
• Make recommendations to help improve housekeeping services within the organization
• Personally carry out housekeeping duties in the case of any form of emergency/urgency, and/or shortage of staff
• Examine the building/area so as to determine areas that need repairs and/or maintenance
• Record and keep data regarding work assignments, and also prepare reports on a routine basis
• Responsible for issuing work equipment and supplies to the housekeeping staff/workers.

Requirements – Skills, Abilities, and Knowledge – for the role of a Housekeeping Supervisor
In the process of hiring for the position of housekeeping supervisor, a large number of employers will expect applicants to meet the following requirements to qualify for a scheduled interview:

• Must be able to communicate effectively and clearly at all times
• Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients
• Must be willing and able to work as part of a team or even lead a team when called upon to do so
• Must have good coordination and organizational abilities
• Must be someone that is trustworthy/honest. This is important because the supervisor may be in charge of looking after people’s personal belongings
• Must be proactive in carrying out assigned duties
• Must have good time management abilities
• Must be good at decision making
• Must have a good knowledge of customer service principles
• Must have relevant experience in housekeeping (preferably in a supervisory role).
• Should have a degree in a hospitality-related field
• You may be expected to pass certain assessment tests to prove you are qualified for the role.

Conclusion

If you are an employer seeking to hire for the post of a housekeeping supervisor, you will need to publish a detailed description of the job to guide prospective candidates to decide if they qualify to apply for the job or not.

The sample housekeeping supervisor job description provided in this post can help you prepare a comprehensive description for the role in your organization and attract the best qualified people for the job.

Individuals who are interested in a career in housekeeping will also find this post helpful in learning about what housekeeping supervisors do. With this knowledge they can make better decisions about the career and will be better prepared for the job.

Did this post help you to learn more about the duties and responsibilities of housekeeping supervisor? Please, share your thought about this post in the comment box below. And if you work as a supervisor of housekeeping, do also share your job description.

You may need to pass a job test to be hired for a position, improve your chances of making high scores today!

Job Assessment Tests: How to Top Your Competition

As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for.

The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job.

Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests.

A housekeeping supervisor is in charge of all operations related to the maintenance and upkeep of rooms used for living quarters, dining and meetings. She may supervise cleaning personnel in convention halls, educational institutions, hotels and hospitals. Her job normally requires her to inspect premises in addition to directing the activities of the staff.

Effective scheduling of her staff is one of the housekeeping supervisor’s primary concerns. Making sure the appropriate staff is on duty ensures work is done properly and guests and patrons are satisfied and comfortable. Meticulous and regular inspections by the supervisor can quickly spot inefficiencies. She may correct them through better scheduling or improving the skills of her staff.

A well-trained staff is also vital to the success of a housekeeping supervisor. She is normally responsible for screening, hiring and firing the staff. On-the-job training is usually her responsibility as well. It is commonly her job to make sure the work of each staff member meets all agreed upon standards of quality regarding orderliness and cleanliness.

Casino Housekeeping Supervisor Job

In addition to staff management, the housekeeping supervisor is commonly in charge of inventory maintenance for her department. She orders cleaning supplies and arranges the repair of maintenance equipment, such as sweepers and floor polishers. If this equipment needs to be replaced, she is often required to submit the proper requisition documents to management for approval.

If customers or guests register complaints about the cleanliness of the facility, the housekeeping supervisor is normally the person who investigates the grievance. If she deems it a valid criticism, she determines which employee is responsible and takes appropriate actions. These may include reprimands, retraining, demotion or dismissal.

Besides overseeing daily maintenance procedures, the housekeeping supervisor often conducts comprehensive inspections of the premises. She may regularly do a walk-through of each room, lobby and hallway to determine if any furniture, fixtures or internal structures need repair or replacement. If deficiencies are noted, the supervisor submits a request for replacement or repair.

Good oral communication skills are necessary to excel as a housekeeping supervisor. She must have a good rapport with her staff as well as other department supervisors and purchasing and management personnel. Diplomatic and tactful interaction with guests is sometimes required to satisfactorily resolve complaints.

Written communications are also a significant part of a housekeeping supervisor’s job. She is commonly required to record operations data for management review as well as compile reports on her department’s performance. Requests for increases in budget allotments, personnel or supplies normally require good writing and grammar skills.

Housekeeping Supervisor Job Description Pdf

No formal education is required for this position. A significant number of housekeeping supervisors are former housekeepers from the private sector. Other supervisors are often former housekeeping staff members who achieved advancement to their position based on exemplary job performance.